After-Sale Support
We stand behind every product we sell. Our support team is here long after your purchase.
Call Us
+254 712 345 678
Mon–Sat, 8am–6pm
+254 712 345 678
Quick response
Warranty Coverage
All devices come with manufacturer warranty. We assist with claims and replacements at any of our 19 outlets.
Device Repairs
Our certified technicians handle screen replacements, battery swaps, software issues, and more. Fast turnaround times.
Returns & Exchanges
Not satisfied? Return or exchange eligible items within 7 days of purchase with original receipt and packaging.
Spare Parts
Genuine spare parts available for all major brands we stock. Sourced directly from authorised distributors.
Warranty Policy
- →Smartphones & tablets: 12 months manufacturer warranty
- →Accessories (chargers, earphones): 3 months
- →Warranty covers manufacturing defects — not physical damage or water damage
- →Bring your device and original receipt to any Safe World Telecom outlet
- →Assessment is free. Repair or replacement decision within 3 working days
Returns & Exchange
- →Return window: 7 days from date of purchase
- →Item must be unused, in original packaging with all accessories included
- →Original receipt or order confirmation required
- →Exchange for same or equivalent product subject to availability
- →Refunds processed within 5–7 working days (M-Pesa or bank transfer)
Frequently Asked Questions
Visit any Safe World Telecom outlet with your device and original receipt. Our team will assess the device and guide you through the warranty claim process. The assessment is completely free.
Warranty does not cover physical damage (cracked screens, dents), water/liquid damage, software modifications (rooting/flashing), or damage caused by unauthorised repairs.
Yes. Our repair service is available to all customers regardless of where the device was purchased. Standard repair fees apply.
Simple repairs (screen protectors, charging port cleaning) are done same-day. Component replacements typically take 1–3 working days. Complex repairs may take up to 7 days.
Yes! We offer flexible instalment plans through our deposit-and-monthly payment system. Visit any outlet or browse the shop to see eligible products.
Bring the device in its original condition, all accessories included in the box, original receipt or order confirmation, and your national ID.
Still need help?
Our support team is always ready to assist you. Reach out via any channel.